VoIP (Voice over Internet Protocol) is a way to make calls across your Local Area Network (LAN) and or Wide Area Network (WAN). The technology behind VoIP converts your analogue voice into digital packets which are then sent across a network using the Internet Protocol (IP) to their end destination. VoIP is the most commonly associated with making calls across the Internet. A VoIP phone system is a phone system that uses IP technology to handle your call control and manage your connection to the Wide Area Network over which your VoIP service comes. Even though a VoIP phone system uses VoIP and is connected to your LAN most systems can connect directly to the Publicly Switched Telephone Network (PSTN). This gives you the ability to use both VoIP and the PSTN for your calling.

VoIP phone systems give you a ton of advanced features and functionality such as:

• Auto Attendant
• Direct Inward Dialing (DID)
• Caller ID, Call Transfers, Call Waiting, Call Forwarding, Three-way calling
• Call Park, Call Pick-up
• Call Monitoring and Call Recording
• Call Queues and Call Routing
• Voicemail (and voicemail to email)
• Conference Calling
• Remote or Virtual Extensions
• Analytics and monitoring tools
• Call reporting
• Ability to utilize VoIP and PSTN calling methods
• Web based management
•  Application integration